As the Global Technology Strategy, Innovation, and Partnerships Team, we study the tech landscape and bring insights from our industry engagements to influence our innovation strategy at JPMorganChase.
Earlier this year, we published our insights on the tech trends that would take over 2025 in our Emerging Tech Trends Report. During 10th Annual Innovation Week, we saw these insights play out in real time across JPMorganChase’s 23 Global Technology Centers. Through a series of keynotes and hundreds of local, hands-on sessions focusing on AI, cloud, cybersecurity, and more, Innovation Week offered a view into our strategic focus areas and the transformative power of innovation.
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The rise of generative and agentic AI
In 2025, Innovation and AI go hand in hand. Jamie Dimon, Chairman and CEO of the company, met with Larry Feinsmith, head of our Global Technology Strategy, Innovation, and Partnerships team, to discuss the company’s innovation strategy to kick off Innovation Week. He started off by highlighting how innovation has always been a catalyst for change. In his list of monumental societal innovations – agriculture, printing, steel, electricity, the internet, to name a few – AI is the latest.
AI was a key theme of the week, as our keynote speakers reinforced its transformative impact and technologists experimented with potential use cases in their teams and lines of business. The next frontier, GenAI and AI agents, were major focus areas.
In our report, we highlight the pivotal role of GenAI and AI agents in automating workflows and enhancing user experiences. Across the industry, GenAI has already expanded the efficiencies and capabilities of existing technologies. At JPMorganChase, GenAI is helping our software engineers become more efficient coders, yielding up to 20% more efficiencies in the software development lifecycle and helping our tech teams deliver more for our businesses.
We are also witnessing an increase in the number of autonomous AI agents on the agentic front. Larry succinctly explained, “It comes up with a plan, it creates steps, it can go back and identify mistakes, replan, and ultimately give a final response.” At the speed in which AI agents are evolving, we can see a transition from single-agent to multi-agent systems will have implications for how teams and workflows are structured. Operational frameworks are likely to undergo a paradigm shift as a result of the orchestration idea—the way AI agents interact with one another and integrate into systems. Data and AI/ML at scale
Our Chief Operating Officer Jennifer Piepszak, Global Chief Information Officer Lori Beer and Chief Data & Analytics Officer Teresa Heitsenrether, came together to discuss how we’re innovating across the firm, signaling that there’s more to AI than just hype. We have seen real results from AI technologies, whether in terms of revenue growth, risk reduction, or cost avoidance, with over 500 production use cases. LLM Suite, the firm’s in-house GenAI chatbot, was showcased as an example of the immense impact and adoption of innovation across our global organization. The company has added new features to LLM Suite and made it available to 200,000 employees since its launch in 2024. Technology isn’t new, but the pace of technological advancements is. Lori observed that the evolution timelines for tech providers offering new features have decreased from the span of three to five years to quarters.
Technology modernization
While saying AI is the cherry on top is an understatement, its effectiveness does rely on a deeply integrated tech stack that includes innovation happening at the infrastructure layer. To build innovative products and experiences, we have to prioritize modernizing our software development, leaning into the cloud and our data infrastructure.
During a discussion on emerging tech trends, Larry highlighted how GenAI is transforming the cloud and driving competition amongst providers who are racing to build storage capacity. As organizations continue to modernize, they leverage AI workload orchestration and agentic software development as key drivers. The rise of agentic platforms represents a shift in how software is being developed and deployed, reaffirming the symbiosis between cloud-based applications and AI capabilities.
Our team provided additional background on significant infrastructure investments being made to support AI capabilities across the industry, including the construction of data centers and advanced GPU offerings.
Protecting the firm
We talked about the risks that emerging technologies like agentic AI can pose and how we can innovate to support a stronger cybersecurity ecosystem as we discussed the company’s balance of innovation and security. Leaders agreed that we cannot get too caught up in the noise surrounding AI. Instead, we must focus on building solutions that last, that can run with the speed of technology and the threat landscape. Teresa emphasized the importance of prioritizing proper guardrails before thinking about scaling technologies.
For example, our team discussed how in the wrong hands, AI can enhance the scale, speed, and believability of social engineering attacks. By implementing robust guardrails, we ensure secure interactions and data flows, safeguarding existing systems while embracing AI’s potential.
Our objective of improving the lives of our clients, customers, and employees includes using cutting-edge technology to strengthen our security measures. Sometimes that can result in differentiation, standardization, or slowing down – not for too long, of course. Innovation is also saying no to a hundred ideas in service of getting the right ones to the pipeline.
“When you’re innovating, time flies.” Innovation is a fundamental cornerstone of JPMorganChase, embedded into every corner of our businesses, operations, and strategy. “Time flies when you’re innovating,” as Larry puts it. For ten years, Innovation Week has celebrated and developed the ideas that lead to technological breakthroughs and drive our business forward.
As we continue to embrace the future of technology, Innovation Week reaffirms our commitment to pioneering advancements, fostering a culture of continuous learning, and shaping the industry landscape.
