Cellular handset producer Motorola has been ordered by way of the district client discussion board to pay a compensation of Rs. 50,000 to a native resident for deficiency in provider and unfair industrial practices.
The Thane District Consumer Dispute Redressal Forum gave its ruling on a client grievance filed towards the Gurgaon- based totally Motorola India Put Ltd. The judgment used to be given through Forum President Umesh Jhavalikar and member N D Kadam Saturday.
The grievance used to be filed via one Ramesh Shah, a resident of Vasai town in Thane district. Shah bought a Motorola handset (Moto Ming – A1200) for Rs. 10,200 from a native seller, Sanghavi Infocom, on April 13, 2008.
The subsequent day Shah discovered the sound in the handset used to be feeble. He complained about the related to the supplier, who, alternatively, insisted there used to be no fault in the cellular piece.
Later, a carrier center of Motorola, Siddhivinayak Tele, attended to the criticism and rectified the fault.
Then again, Shah’s woes did now not finish as he discovered extra issues with the handset, which was once at last changed.
Alternatively, the new handset used to be additionally discovered to be misguided.
Eventually, the provider center amassed the handset on March 21, 2009 from Shah however by no means lower back it.
The firm might no longer unravel the issues which often cropped up in the handset, Shah mentioned. Therefore, he filed a criticism with the Discussion board in quest of refund of the handset value and Rs. 1 lakh in opposition to compensation and prison bills.
Motorola, in its submission, supplied to exchange the handset and wished the Discussion board to brush aside the criticism.
In its order, the Discussion board made a reference to the comparable and stated the substitute supply factors to deficiency in carrier and unfair industrial practices resorted via the firm.
Therefore, the firm desires to compensate the complainant.
The Discussion board requested the three respondents to pay a sum of Rs. 60,200 (Rs. 50,000 plus Rs. 10,200 handset price) to the complainant inside a length of 30 days the order.